Refund and Returns Policy

Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since the delivery of your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a copy of the Invoice or Proof of Purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refund or only partial refunds are granted, at the Companies sole discretion. Refund and Returns Policy

  • Any item that is returned more than 30 days after delivery.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Goods made to Order

There is no right to return Goods which are made to Order. There is also no right to cancel an Order for such Goods awaiting Delivery.

In both cases, the Company at its sole discretion will decide if Cancellation or Return is possible.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a repayment will be made, usually within a few days.

Shipping returns

To return your product, you should send your product to: Light.ie, VeeLite Lighting, Kilbarry, Waterford X91 CX49.

You will be responsible for arranging and paying for your own packing and shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Generally, you should use a trackable shipping/transport service or purchase relevant insurance, as goods lost or damaged in return are at your risk.

Need help?

Contact us at info@veelite.com for questions related to refunds and returns.